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terms and conditions

All items purchased from SHOECANDY.co.za are subject to the terms and conditions set out here and on the additional pages listed below.
Please ensure you have fully read and understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms and conditions laid out and are bound by them. Should you require further clarification on our terms and conditions please get in touch.  

Product Information

We have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour. We will take every care to ensure that product information and pricing are accurate at the time they are entered. All sizes and measurements are approximate.  

Ordering from SHOECANDY.co.za

All visitors purchasing goods from SHOECANDY.co.za are required to register as a customer. This is a short process in which personal information required (see our privacy policy) will be collected in order to process the order quickly and accurately. When placing an order the customer must ensure that their email address entered is correct and their mail box is in full working order so they are able to receive confirmation emails that are sent once their order has been accepted.

Contracts formed between you (the customer) and SHOECANDY.co.za (the retailer) will be governed according to South African Law, and as such, disputes which occur shall be subject to the jurisdiction of the South African courts. Please ensure when purchasing items that you are aware of the total purchase price. This amount will be confirmed to you on the review your order page and on your confirmation email, and queries regarding pricing should be raised as soon as possible. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice. You should be aware that an additional delivery charge is applied. The total amount payable, including delivery charge, will be displayed before the order is confirmed by the customer and the order is placed. All products are subject to availability. If an order is placed and an item is not in stock then an email informing you of this will be sent and that item will be cancelled and refunded. If the item formed part of a multiple order then additional items on the same order will still be dispatched, and the cost of the out-of-stock item(s) will be refunded. The payment card will be debited immediately after the order is accepted. Therefore if any item is subsequently cancelled a refund will then be credited back to your account.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, SHOECANDY will validate the names, addresses and other information supplied during the order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from the SHOECANDY.co.za website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

When an order is placed by the customer an email will be sent which acknowledges receipt of the order placed. It is not an order confirmation or order acceptance.

By placing an order via the SHOECANDY.co.za website or over the telephone the customer agrees to purchase the item(s) in question. Acceptance of the order takes place once the order is dispatched and a confirmation email is sent. The contract formed at this point relates to the products listed in the dispatch confirmation email, and SHOECANDY is not obliged to supply any further products (regardless of order time) until a confirmation note has been sent to the customer.

We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, the following situations:

The item requested is out of stock

We are unable to authorise payment for the order

An error in the item information, including pricing or promotion details


All purchases on the website must be placed by a registered customer. By registering as a customer you are confirming that you have read and fully understood the terms and conditions laid out. The registration process will require personal details which must be complete and accurate for orders to be processed. Failure to provide accurate details can result in a delay or cancellation of your order. We are committed to maintaining your privacy; see our Privacy Policy for more information.


The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or the incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer.  


Ownership of the products will pass to the customer on delivery of goods or upon receipt of full payment (including postage costs) being received by us, whichever is the later.


Prices shown on the site are inclusive of VAT; however, customers must be aware that there is an additional delivery charge for all goods. The total amount payable including delivery charge will be displayed before the order is confirmed by the customer and the order is placed.

Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and where an order dispatch email has been received.

If the price of an item is reduced after an order is placed the difference will not be refunded.


By purchasing goods using a credit or debit card you are confirming that the card being used is yours and that you have no objections to us performing any authorisation checks which we deem necessary.


Goods can be returned to us, in saleable condition, for a refund for the following reasons:

If product is faulty.

If the wrong item has been dispatched.

If you have ordered the wrong colour or size.

Postage will not be refunded and any additional carrier costs to SHOECANDY.co.za will be deducted from the refund value.

Returning by post

Items purchased online can be returned to our distribution centre or store within 10 days of receipt.

Please include the returns note in your parcel.

Failure to do this will result in a delay in processing your refund or could mean that we are unable to refund you.

You cannot return items bought in one of our stores to our distribution centre.

Cancelling your order

To cancel an order you must inform us in writing (email, fax or post) within 7 days of purchase and return the item(s) to us. You should take reasonable care of the items while they are in your possession and you will need to return the cancelled order to us. We will refund you on receipt of the goods or in 30 days whichever is the soonest. If we do not receive the cancelled order back we may arrange to collect it at your cost.  


This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, SHOECANDY disclaims warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SHOECANDY does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. SHOECANDY does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. Any disclaimers do not apply to consumer purchases.

Limitation of liability

SHOECANDY shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if SHOECANDY has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


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